International returns must be covered by the customer. We suggest using your local postal service or a courier with tracking number to avoid any loss.
Please download, print off, and complete a return form if you do not already have one.
Ensure your return is well packaged, and meets all the conditions outlined below.
Please mark ‘Returned Items’ on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes. You can also declare a low value to make the importation process faster. No refund will be issued before the package is cleared from custom and arrives at Wer-Haus.
Enclose the completed Returns form with your goods, and return to the following address:
C/ Doctor Dou 15, bajos
Return terms and guidelines
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
If you have any questions please write to: firstname.lastname@example.org